Our Store Policies
Things You Need to Know
We founded LadyTee Bundles with one goal in mind: giving our customers a fair, rewarding and enjoyable shopping experience. We conduct business according to the same values, knowing that better service equals loyal customers. Our store policies are detailed below each product. Please read policies before purchasing.
Store Policies
How It Works
1. Orders take 1 business day to be PROCESSED. AFTER YOUR ORDER IS PROCESSED, MOST ORDERS WILL ARRIVE WITHIN 2-3 DAYS for pick up or 2-4 days for shipping. DURING HOLIDAYS, SALES AND PANDEMICS, EXPECT ADDITIONAL PROCESSING TIME TO ACCOUNT FOR FACTORY DELAYS, SHIPPING DELAYS AND CUSTOM ITEMS.
2. REFUND POLICY:
NO REFUNDS.
NO EXCHANGES.
NO CANCELLATIONS ACCEPTED AFTER 4 HOURS OF PURCHASE!!!!
* Exchanges are only permitted if you were sent the wrong item!*
* IT IS AGAINST FEDERAL LAW TO RE-SELL USED HAIR, SO WE CANNOT ACCEPT ANY HAIR PRODUCTS THAT HAVE LEFT THEIR ORIGINAL PACKAGING OR THAT LOOK WORN OR ALTERED IN ANY WAY.
IF YOU RECEIVE AN ITEM THAT IS INCORRECT, EMAIL US PHOTOS OF THE UNWORN ITEMS WITHIN 48 HOURS OF RECEIPT. AFTER WE CONFIRM A MISTAKE WAS MADE, WE’LL SEND YOU NEXT STEPS ON HOW TO RETURN YOUR ITEMS AND BEGIN THE EXCHANGE PROCESS.
NOTHING SENT BACK TO US WITHOUT PRIOR WRITTEN APPROVAL WILL BE GRANTED A REFUND – AND ANY PACKAGES SENT TO US WITHOUT PRIOR APPROVAL WILL NOT BE RETURNED TO THE SENDER.
3. FRAUD & BANK DISPUTES
IF YOU DECIDE TO DISPUTE ANY ORDER YOU’VE PLACE WITH US THROUGH YOUR BANK AND COMMIT BANK FRAUD AFTER WE HAVE CONFIRMED OR SHIPPED YOUR ORDER, WE WILL PRESS CHARGES TO THE FULLEST EXTENT OF THE LAW.
PLEASE NOTE: FEDERAL LAW STATES YOU CANNOT RETURN HUMAN HAIR PRODUCTS THAT HAVE BEEN USED. WE ADHERE TO STRICT POLICIES IN REGARDS TO FEDERAL LAW, HEALTH REGULATIONS, AND HYGIENE CONCERNS. IF THE ITEM IS REMOVED FROM THE BUNDLE AND USED IN ANY VISIBLE MANNER, OR IF THE PRODUCT HAS BEEN OPENED OR TAMPERED WITH IN ANY WAY ALL EXCHANGE POLICIES ARE VOIDED.THE HAIR MUST REMAIN IN THE BUNDLE AND NOT BE UNTIED AT THE TOP.THE HAIR MUST BE IN ITS ORIGINAL PACKAGING AND TAGGED. MERCHANDISE MUST BE PHYSICALLY RECEIVED BEFORE A EXCHANGE CAN BE GRANTED. PLEASE ALLOW 72 HOURS FOR PROCESSING.
ANY USED HAIR THAT WE RECEIVE WILL BE IMMEDIATELY DISCARDED AND WILL NOT BE HANDLED OR RETURNED BY OUR TEAM.
FOR MORE INFORMATION PLEASE EMAIL US!